All orders will be posted within 5 business days after payment is successfully processed.
Go to our Contact page, enter your details, select ‘Cancellations’ from the drop down options of the Nature of your Enquiry section and click on SUBMIT. We will send a confirmation email to you when we’ve updated your account.
Go to our Contact Us page, enter your details, select ‘Resizing’ from the drop down options of the Nature of your Enquiry section, in the MESSAGE box enter your correct sizing details and click on SUBMIT. We will contact you to discuss the return and replacement of your lingerie. Please return items within 10 days of receiving them and we will send your replacement items free of charge.
The address to post lingerie for resizing is:
P.O. BOX 335
Mernda
Victoria 3754
Unfortunately, due to the nature of lingerie subscription boxes, refunds are not available. Please note, there are no lock-in contracts and you can cancel your monthly subscription at any time.
To enquire about International Shipping, please go to our Contact page, enter your details, select ‘Other’ from the drop down options of the Nature of your Enquiry section and click on SUBMIT. We will respond as soon as possible.
Payments will be processed within 48 hours of placing an order, monthly payments will be direct debited on the same date of initial order every month following.